not yet punditik

I attended a talk recently.   It was organised by a network group for women in entrepreneurial activities – fempreneurs we are called.   The talk was given by a lady who runs her own business.   Successfully I might add.   She runs her businesses successfully.   She talked of how she had made it.   Her failures and her successes.   She shared openly.   Some things she said struck a cord with me, others didn’t, or I cannot remember them - I am an adult learner.   Attention span zero. Retention rate, slightly above zero if it makes my meaning.   One of the things she talked about was staff.   Hiring staff.   And staff leaving. Your organisation.   And thus you.   The reason I remember that one item so well was because someone else, somewhere else, in a later conversation, was really disgruntled but at the same time relieved when an employee left them.   And this was our thought process. So you ge...

I joined a group on LinkedIn called  Customer Service Champions And just like other groups, they have these posts.  Some are comments.  Some are articles. Some are questions. What one, single work do you believe sums up customer service.  I said "love".  Other answers were empathy and knowledge. What are the ingredients of a perfect customer service provider?  I thought, and could not find an answer.  Three answers given were knowledge, listening, empathy. Thought - either this group is very boring.  Or has  very few people. Which is more important to successful customer service:  agent attitude or having the right information and training?  I said "attitude" How do you deal with angry and rude customers? I started typing. Then I told myself, gona get yourself kicked outa here.  Maybe they do not have any haa haa in them.  So I picked up my answer and pasted it here. How do I deal wit...

Intellectual; academic, scholar, scholarly, thinker, logical, rational, cerebral, brain Exhausted; tired, worn out, beat, bushed, pooped, dog tired, done in, fatigued, sapped Combine the two together and you get what I am.  Brain sapped.  Cerebral fatigued. Rationally done in. Either there is something wrong with me, or there is something wrong with them.  We both cannot be okay.  True story. Have you ever met a person who drains you?  Totally completely and exhaustively drains you.  The one who, if you have a meeting with them first thing in the morning you cannot sleep that night.  The one who startles you awake in the middle of the night, the duvet is off and your feet tangled in the under sheet? The one who gets you talking to yourself in the shower as you plead with providence?  The one who gives you the “morning straight from the shower sweat” that has your deo sliding off as you roll it on? And you know deep do...

I read Sunny Bindra’s post ( http://www.sunwords.com/ ) of 14 th September “Here is your REAL employment contract”.  I uh-huh’d and mmh’d all through it.  It’s been a while since anything he wrote made me stop and think.  It was different from his recent writings  – not just localisation or a summary and discussion, where he gives his thoughts on someone else’s thoughts and idea.  Anyway, let me borrow his style, and localise the article.  Let me bring it down, break it down to my perspective.  Add my feelings and words, give my examples or two, but basically not offer any new idea? That was my original intention.  Epiphanic thought though followed my reading of the article.  Something I already knew, had suddenly became a truth. He says I am a human “resource”.  He lies.  Yes – from my perspective, he lies.  The truth is worse.   Servitude is what it is.  Indentured servitude.  Indentured by se...