not yet punditik

I joined a group on LinkedIn called  Customer Service Champions And just like other groups, they have these posts.  Some are comments.  Some are articles. Some are questions. What one, single work do you believe sums up customer service.  I said "love".  Other answers were empathy and knowledge. What are the ingredients of a perfect customer service provider?  I thought, and could not find an answer.  Three answers given were knowledge, listening, empathy. Thought - either this group is very boring.  Or has  very few people. Which is more important to successful customer service:  agent attitude or having the right information and training?  I said "attitude" How do you deal with angry and rude customers? I started typing. Then I told myself, gona get yourself kicked outa here.  Maybe they do not have any haa haa in them.  So I picked up my answer and pasted it here. How do I deal wit...

Of those weekly meetups That be bi-weekly for some And more than weekly for others Of missed you and how are you Hugs and peck peck Without kisses and oral exchange of ideas Of merriment, glee and delight With stimulating bits of conversations That go away in any direction randomly Of new acquaintances and experiences Antennas raised to spot the man and not a boy And the could have been broda that raised concern Of past news, posts and messages And catch up on all activities Reminisce about a vagina couch, a dog, some cash plus a penny Of age Precocious menopause and heat flashes Of sports cars and under 40 gerrrrrrrls Of sizes and body parts Bay-tocks, bi-tocks and breasts Transvestites, cross dressers and in-between-ers Of candle on the head dances Amidst wild circular prancing With quiet onlooker Of wondering if tomorrow will stay away Because the night is kicking And the dj is really poomping Of three p...