not yet punditik

I joined a group on LinkedIn called  Customer Service Champions And just like other groups, they have these posts.  Some are comments.  Some are articles. Some are questions. What one, single work do you believe sums up customer service.  I said "love".  Other answers were empathy and knowledge. What are the ingredients of a perfect customer service provider?  I thought, and could not find an answer.  Three answers given were knowledge, listening, empathy. Thought - either this group is very boring.  Or has  very few people. Which is more important to successful customer service:  agent attitude or having the right information and training?  I said "attitude" How do you deal with angry and rude customers? I started typing. Then I told myself, gona get yourself kicked outa here.  Maybe they do not have any haa haa in them.  So I picked up my answer and pasted it here. How do I deal with angry and rude customers?  These are some

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